Introduction
Streamova ("Company," "we," "us," or "our") operates the website streamova.us and provides cable and streaming television services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, call our service line, or use our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
1. Information We Collect
Information You Provide Directly: When you call us, complete a contact form, or sign up for service, we may collect: your full name, phone number, email address, home address, zip code, service preferences, and payment information.
Automatically Collected Information: When you visit our website, we may automatically collect: IP address, browser type and version, pages visited, time and date of visit, referring website, and device information. This information is collected via cookies and similar tracking technologies.
Call Information: When you contact us by phone, calls may be recorded for quality assurance, training, and service improvement purposes. You will be informed of this at the start of each call. See our Call Recording Consent page for full details.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process service orders and manage your account
- Communicate with you about your service, including billing and support
- Respond to your inquiries and customer service requests
- Send you service-related notices and updates
- Improve our website, services, and customer experience
- Comply with applicable legal obligations
3. Information Sharing and Disclosure
Streamova does not sell, trade, rent, or otherwise share your personal information with third parties for their own marketing purposes.
We may share your information in the following limited circumstances:
- Service Providers: Trusted vendors who assist us in operating our business (e.g., payment processors, IT providers), bound by confidentiality agreements
- Legal Requirements: When required by law, court order, or government authority
- Business Protection: To protect the rights, property, or safety of Streamova, our customers, or others
- Business Transfers: In connection with any merger, acquisition, or sale of company assets, with prior notice to affected customers
4. Cookies and Tracking Technologies
Our website uses cookies — small data files stored on your browser — to enhance your experience, analyze website traffic, and understand visitor behavior. You may disable cookies through your browser settings; however, some portions of the website may not function correctly without them.
We may use third-party analytics tools (such as Google Analytics) that use cookies to help us understand how visitors use our site. These tools collect information in aggregate and do not identify individual users.
5. Data Security
We implement industry-standard security measures — including encryption, access controls, and secure servers — to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
7. Your Rights
You have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information (subject to legal retention requirements); opt out of marketing communications at any time; and request a copy of your personal data.
To exercise any of these rights, contact us at support@streamova.us or call (888) 359-4451.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, contact us:
- Phone: (888) 359-4451
- Email: support@streamova.us
- Website: streamova.us