Legal Document

Refund Policy

Our commitment to fair and transparent billing and our refund procedures.

Effective Date: October 29, 2026

Our Refund Commitment

Streamova is committed to honest, transparent billing. We believe customers should pay only for what they use, and we will always work fairly with you to resolve any billing concerns.

1. No Cancellation Fees

Streamova does not charge early termination fees or cancellation penalties. You may cancel your service at any time by calling (888) 359-4451, and your service will continue through the end of the current paid billing period with no additional charges.

2. Billing Disputes

If you believe you have been charged incorrectly, please contact us as soon as possible:

We will investigate all billing disputes promptly and in good faith. You should raise billing disputes within 60 days of the charge in question. Disputes raised after 60 days may not be eligible for refund consideration.

3. When Refunds Are Issued

Refunds may be issued in the following circumstances:

  • Duplicate Charges: If you were charged more than once for the same billing period, the duplicate amount will be refunded in full.
  • Service Not Delivered: If service was never activated after payment was collected, and activation cannot be completed, a full refund of any amount paid will be issued.
  • Extended Outage: If Streamova experiences a service disruption of more than 72 consecutive hours due to a cause within our reasonable control, a prorated credit or refund may be issued upon request.
  • Billing Error: If an error on our part resulted in an incorrect charge, the difference will be refunded or credited to your next billing cycle.
  • Unauthorized Charge: If a charge was processed without proper authorization, a full refund will be issued upon verification.

4. When Refunds Are Not Issued

Refunds will generally not be issued for the following:

  • Unused service during a period you had active, functioning service
  • Service canceled mid-billing-period (service continues through period end)
  • Disputes raised more than 60 days after the charge in question
  • Dissatisfaction unrelated to a service failure or billing error

5. Refund Processing

Approved refunds are typically processed within 5–10 business days and will be returned to the original payment method. Processing times may vary depending on your financial institution.

6. Contact Us for Billing Questions

We are here to help. If you have any question about a charge or want to understand your bill, please call us first — most billing concerns can be resolved in a single call.

(888) 359-4451